Job Description
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Apex Workforce Solutions is looking for motivated individuals to join our team in Chicago, Illinois. We are offering immediate hire opportunities with competitive hourly rates and flexible scheduling to fit your lifestyle.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-notch service. We pride ourselves on our ability to place talent quickly and fairly, offering a reliable path to financial stability.
Responsibilities
- Answer high-volume inbound and outbound customer inquiries professionally.
- Process orders, returns, and exchanges with a focus on accuracy.
- Update customer records and data in the CRM system efficiently.
- Resolve complex customer issues with empathy and efficiency.
- Collaborate with team leads to meet daily performance targets.
- Provide feedback to management on common customer trends.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience is a plus but not required.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Strong written and verbal communication skills.
- Reliable internet connection (for hybrid/remote support roles).
- Ability to adapt quickly to a fast-paced environment.