Job Description
Are you a dedicated professional looking for an immediate opportunity to join a thriving team? Apex Solutions Group is currently expanding our operations in the Jacksonville area and is seeking skilled Customer Service Representatives to join our elite support team. We value our employees and offer a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement.
In this role, you will serve as the face of our company, ensuring our clients receive top-tier service and support. If you are a problem-solver with a positive attitude, we want to hear from you today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Resolve complex customer complaints and escalations professionally and efficiently.
- Process orders, returns, and exchanges accurately within our CRM system.
- Maintain detailed and up-to-date customer records and service history.
- Collaborate with cross-functional teams to address product feedback and service improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong conflict resolution and active listening abilities.
- Ability to work flexible hours, including evenings and weekends as needed.