Job Description
Are you looking for an immediate opportunity to advance your career in a dynamic environment? Apex Horizon Solutions is currently hiring Customer Service Representatives in Atlanta, GA. We offer a competitive hourly wage, flexible scheduling, and a clear path for professional growth. If you thrive in a fast-paced setting and enjoy helping others, we want to meet you.
Join our team of dedicated professionals where your contributions are valued, and your future is bright.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Update customer records accurately in our CRM database after every interaction.
- Collaborate with the support team to identify trends and improve service processes.
- Provide accurate information regarding products, services, and company policies.
- Meet or exceed daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous customer service experience is a plus but not required for immediate hires.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to type 35+ WPM with a high degree of accuracy.
- Must be available to work flexible shifts, including evenings and weekends.