Job Description
Are you a detail-oriented professional looking for a part-time opportunity that fits your schedule? Pinnacle Operations is seeking a Part-Time Customer Support Specialist to join our growing team in Arlington, Virginia.
We pride ourselves on delivering exceptional service and maintaining high standards of excellence. In this role, you will have the flexibility to work flexible hours while contributing to a dynamic and supportive work environment.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling to meet your needs
- Opportunity for professional growth
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with a focus on customer satisfaction.
- Accurately document all interactions and transactions in the CRM system.
- Collaborate with team members to ensure consistent service delivery.
- Identify opportunities to improve processes and customer experience.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Proficient in Microsoft Office Suite and CRM software.