Job Description
Are you looking for a stable job with weekly pay and an immediate start? Apex Support Group is currently hiring Customer Service Representatives in Columbus, Ohio. We value our employees and offer a supportive work environment where your contributions make a difference.
In this role, you will be the first point of contact for our clients, ensuring a seamless experience through exceptional communication and problem-solving skills.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Answer product and service inquiries and provide accurate information.
- Resolve customer complaints and issues promptly and professionally.
- Document all customer interactions and account details in the CRM system.
- Collaborate with team members to improve service processes and achieve team goals.
- Identify opportunities to cross-sell or upsell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for immediate hires.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications.
- Ability to work in a fast-paced environment and meet performance metrics.
- Reliable transportation (required for on-site role).