Job Description
Are you looking for an immediate opportunity to join a dynamic team? Apex Solutions Group is seeking a detail-oriented and empathetic Customer Service Representative to join our Denver-based staff.
We offer a competitive hourly rate, flexible scheduling options, and a supportive work environment. If you thrive in a fast-paced setting and enjoy solving problems, we want to hear from you today.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process orders, returns, and account updates accurately in the CRM system.
- Identify and escalate complex issues to the appropriate department or management.
- Contribute to team goals by meeting daily and weekly performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to type 40 WPM and navigate multiple screens simultaneously.