Job Description
Are you a motivated professional looking for an immediate start with a leading staffing agency? Apex Workforce Solutions is currently seeking dedicated Hourly Customer Service Representatives to join our expanding team in Houston, Texas. We offer competitive pay and a supportive environment designed to help you succeed from day one.
What We Offer:
- Immediate Hiring: Start working within 48 hours of application.
- Competitive Hourly Rate: Earn $18.50 - $23.00 depending on experience.
- Flexible Scheduling: Choose shifts that fit your life.
- Professional Development: Ongoing training and career growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer issues and complaints by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and exchanges efficiently using internal software.
- Maintain a deep understanding of company products and service policies to provide accurate information.
- Document all customer interactions and update databases in real-time.
- Collaborate with the team to maintain high service levels and quality standards.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or call center environments is preferred but not mandatory for immediate hires.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Must be authorized to work in the United States.