Job Description
We are currently seeking a high-energy Customer Service Representative to join our growing team in Long Beach, CA. If you are looking for an immediate hire opportunity with a premium hourly rate and a supportive work environment, this is the role for you.
At Pacific Coast Support Solutions, we pride ourselves on delivering world-class service. In this position, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless experience. We offer competitive pay, flexible scheduling, and opportunities for advancement within the company.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr)
- Immediate start available for qualified candidates
- Health and dental benefits for full-time hours
- Modern office environment in the heart of Long Beach
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer complaints and escalations by identifying root causes and implementing effective solutions.
- Document all customer interactions and account updates accurately in our CRM database.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services based on customer needs.
- Maintain a deep understanding of company policies, products, and industry trends to provide expert advice.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or hospitality.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong verbal and written communication skills with a professional tone.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work flexible hours, including weekends and holidays.