Job Description
Are you ready to kickstart your career in New York, NY?
Apex Support Services is currently seeking dynamic and driven Customer Service Representatives to join our high-performing team. We are offering immediate hire opportunities for individuals looking to work in a fast-paced, professional environment with competitive hourly pay.
In this role, you will be the face of our brand, interacting directly with clients to resolve inquiries, process orders, and ensure exceptional customer satisfaction. If you thrive in a team-oriented setting and possess a knack for problem-solving, we want to meet you.
Why Join Us?
- Competitive hourly wage ($19.00 - $24.00).
- Immediate start dates available for qualified candidates.
- Comprehensive training and career advancement opportunities.
- Supportive and inclusive company culture in the heart of NYC.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction rates.
- Process customer orders, returns, exchanges, and refunds accurately using the CRM system.
- Update and maintain customer records in the database to reflect the most current information.
- Collaborate with team leads and other departments to resolve complex service issues.
- Stay updated on product knowledge and company policies to provide accurate information.
- Adhere to all company service standards and quality assurance metrics.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is preferred but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed (35+ wpm).
- Ability to work flexible shifts, including evenings and weekends as needed.
- Ability to remain calm and polite under pressure.
- A valid driver's license is a plus.