Job Description
We are looking for a dynamic Customer Service Representative to join our high-performing team in San Francisco. This is an immediate hire position offering competitive hourly pay and the chance to make a real impact in a fast-paced environment.
As a key member of our support team, you will serve as the voice of our brand, ensuring our clients receive world-class service. We pride ourselves on our collaborative culture and are committed to helping you grow your career.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with empathy and efficiency.
- Resolve complex issues and troubleshoot technical problems to ensure customer satisfaction.
- Accurately document all interactions and update customer records in our CRM system.
- Collaborate with internal departments to escalate issues and find long-term solutions.
- Provide product demonstrations and explain features to new and existing clients.
- Identify opportunities to upsell products and services while maintaining a customer-centric approach.
- Participate in daily team meetings and training sessions to stay updated on product changes.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- 1-2 years of experience in customer service or technical support is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Must be authorized to work in the United States.