Job Description
Are you a dedicated professional looking for a rewarding career in New York? Zenith Solutions is seeking a Customer Service Representative to join our growing team. In this pivotal role, you will be the face of our brand, ensuring our clients receive top-tier support and service.
We offer a competitive hourly wage ($18-$24/hr), comprehensive benefits, and a collaborative work environment. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy, patience, and efficiency.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the sales and technical teams to ensure complete customer satisfaction.
- Identify opportunities to upsell products and services based on customer needs.
- Conduct product training and support sessions for new clients.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service experience is a plus but not required for top candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Must be available to work flexible hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite.