Job Description
Are you looking for a rewarding career in Columbus, OH? Metro Tech Solutions is currently seeking motivated individuals to join our dynamic team as Customer Service Representatives. We are proud to offer an entry-level opportunity where your attitude and willingness to learn are just as important as your experience.
In this role, you will be the friendly voice and face of our brand, helping our valued clients resolve their inquiries and ensuring they have an excellent experience. We provide comprehensive paid training to get you up to speed quickly, so no prior experience is necessary.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $19.00 per hour.
- No Experience Needed: We provide full training and mentorship.
- Growth Opportunities: Clear pathways for advancement within the company.
- Flexible Scheduling: We work around your life.
Take the first step towards a stable, well-paying job in Columbus today. Apply now!
Responsibilities
- Interact with customers via phone, email, and chat to resolve product inquiries and account issues.
- Process orders, returns, and exchanges accurately and efficiently.
- Identify customer needs and recommend appropriate solutions or products.
- Document all customer interactions and feedback in the CRM system.
- Maintain a professional, positive, and helpful demeanor at all times.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on company policies and product knowledge through ongoing training.
Qualifications
- High school diploma or GED is preferred.
- Must be 18 years of age or older.
- Basic computer literacy and typing skills.
- Strong verbal communication skills with a friendly tone.
- Ability to work independently as well as part of a team.
- Reliable internet connection and device (if remote).
- Willingness to learn new systems and procedures.