Job Description
Join the Leader in Customer Support
MetroConnect Support Services is seeking driven, enthusiastic individuals to join our dynamic team in New York City. We are committed to fostering a diverse and inclusive workplace where everyone has the opportunity to grow. Whether you are looking to start your first career or switch industries, we provide comprehensive on-the-job training to ensure your success.
Why Choose Us?
- Immediate Openings: Start earning quickly with our rapid hiring process.
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on shift availability.
- Benefits Package: Full-time employees receive health insurance, paid time off, and retirement planning options.
- No Experience Needed: We value attitude and aptitude over previous history.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including day, evening, and weekend options.
Take the first step towards a stable and rewarding career today. Apply now to join MetroConnect!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Accurately record customer interactions, issues, and resolutions in our CRM database.
- Provide clear and accurate information regarding products and services.
- Collaborate with the support team to troubleshoot complex issues and improve service standards.
- Identify opportunities to upsell products or services to existing customers.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (30+ wpm).
- Excellent verbal communication and active listening skills.
- Ability to work independently as well as part of a collaborative team.
- Strong problem-solving abilities and attention to detail.
- Must be able to work flexible shifts, including holidays and weekends.
- Valid ID and proof of eligibility to work in the United States are required.