Job Description
Are you a people person looking for a rewarding opportunity in New York City?
Apex Support Group is seeking a motivated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients, and we need someone with a positive attitude and strong communication skills to help us maintain our high standards.
As an hourly employee, you will enjoy a competitive wage, flexible scheduling, and the chance to grow your career with a leading industry provider.
What You Will Do:
- Handle a high volume of customer inquiries via phone, email, and chat.
- Resolve issues efficiently while maintaining a friendly and professional demeanor.
- Accurately document customer interactions and feedback.
- Identify opportunities to upsell or cross-sell products/services.
- Participate in daily team meetings and training sessions.
Requirements:
- High school diploma or GED equivalent.
- Previous experience in customer service or retail is highly preferred.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency with basic computer software and CRM systems.
Responsibilities
- Manage incoming customer calls and emails in a timely and professional manner.
- Diagnose customer issues and provide accurate solutions or escalate when necessary.
- Maintain accurate and up-to-date customer records in the database.
- Identify opportunities to upsell or cross-sell products/services.
- Participate in daily team meetings and training sessions.
Qualifications
- Previous experience in customer service or support roles.
- Excellent interpersonal and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving abilities.
- Reliable internet connection and computer access.