Job Description
Are you a driven professional seeking a role that offers both flexibility and impact? Houston Support Hub is seeking a dedicated Customer Service Representative to join our growing team. We pride ourselves on our premium service culture and are looking for individuals who thrive in dynamic environments.
As a part of our team, you will play a pivotal role in ensuring our clients receive top-tier support. Whether you are looking for a weekend shift or evening hours, we offer a schedule that adapts to your life while providing a rewarding career path.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex issues and provide tailored solutions to enhance customer satisfaction.
- Document all interactions and customer feedback in our CRM system.
- Collaborate with the sales and technical teams to address product concerns.
- Maintain a professional and positive demeanor during high-volume periods.
- Identify opportunities to upsell services and improve the overall customer journey.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills in English.
- Proven ability to troubleshoot problems and think critically under pressure.
- Familiarity with basic computer applications (Microsoft Office Suite, Google Workspace).
- Must be available to work flexible hours, including weekends or holidays.
- Valid driver’s license is a plus.