Job Description
Apex Support Services is looking for a highly motivated and detail-oriented Customer Service Representative to join our thriving team in Tampa, FL. We pride ourselves on delivering exceptional client experiences and are seeking a professional who can uphold our high standards of service excellence. This is an hourly position offering a competitive pay structure and a dynamic work environment.
As a key member of our support team, you will act as the face of our company, ensuring our clients feel heard, valued, and supported. We offer opportunities for professional development and a culture that fosters growth and collaboration.
What You Will Do:
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account information within our CRM system.
- Identify and escalate complex issues to the appropriate department for further investigation.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field (1+ years preferred).
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Reliable internet connection and computer equipment (if remote).