Job Description
Join Philly Connect Solutions and kickstart your career in customer service with weekly paychecks! We're seeking motivated entry-level professionals to deliver exceptional support to our diverse client base. Enjoy a supportive environment with paid training, flexible scheduling options, and opportunities for growth. Perfect for recent graduates or career changers looking for stability in the heart of Philadelphia.
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting performance metrics
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities for upselling or cross-selling company services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong communication skills and active listening abilities
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Ability to work in a fast-paced environment with multiple priorities
- Reliable internet access for remote work components
- Positive attitude and willingness to learn new systems