Job Description
Join a dynamic team in Charlotte, NC, where your hard work is rewarded with competitive hourly pay and guaranteed weekly paychecks.
Are you looking for a stable career with a company that values your time and effort? Apex Solutions Group is currently seeking dedicated Customer Service Representatives to join our growing team. We pride ourselves on providing exceptional support to our clients and our team members enjoy a modern work environment and excellent benefits package.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and a friendly demeanor. We offer a supportive culture where training is provided, and growth opportunities are abundant.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the logistics and sales teams to resolve complex issues.
- Maintain a deep knowledge of company products and services to provide accurate information.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Strong verbal communication skills with the ability to listen actively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a team.
- Must be available to work flexible shifts, including weekends and holidays if required.