Job Description
Welcome to Horizon Retail Group, where we pride ourselves on delivering exceptional customer experiences. We are currently seeking a dedicated and energetic Customer Service Representative to join our dynamic team in the heart of Chicago. If you are looking for a stable role with a competitive hourly wage and the peace of mind that comes with weekly pay, we want to hear from you.
In this role, you will serve as the face of our brand, interacting with customers to resolve inquiries, process orders, and ensure total satisfaction. We offer a supportive work environment, flexible scheduling, and opportunities for growth. Don't miss your chance to advance your career with a company that values its employees.
Why Choose Horizon Retail Group?
- Weekly Payroll: Get paid every week, not bi-weekly or monthly.
- Competitive Rate: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Culture: Join a team that values communication, integrity, and teamwork.
Take the next step in your career today. Apply now to become part of the Horizon Retail Group family.
Responsibilities
- Greet and assist customers with a smile, ensuring a positive first and last impression.
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints and issues efficiently to maintain high satisfaction scores.
- Process sales transactions, returns, and exchanges accurately using POS systems.
- Upsell products and services to meet sales targets and enhance the customer experience.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with team members to streamline store operations and improve service quality.
Qualifications
- High school diploma or GED is required; some college preferred.
- Previous experience in customer service, retail, or call center environments is highly desirable.
- Strong verbal communication skills with the ability to listen actively and empathize with customers.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to stand for extended periods and work in a fast-paced environment.
- Must be available to work flexible hours, including weekends and holidays.