Job Description
Join a dynamic team in the heart of Nashville! Horizon Staffing Solutions is seeking motivated Entry-Level Customer Service Representatives to join our growing workforce.
We offer a competitive salary with the peace of mind of weekly paychecks. Whether you are looking for your first job or looking to switch to a better work environment, we provide the training and support you need to succeed.
As part of our team, you will be the voice of our brand, ensuring our clients receive top-notch service. We value reliability, positivity, and a willingness to learn.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with the sales and logistics teams to ensure seamless operations.
- Document customer interactions and feedback in the CRM system.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Reliable transportation (if required for shifts).