Job Description
We are looking for a highly motivated Customer Service Representative to join our team in Philadelphia. This is an excellent opportunity for individuals seeking hourly jobs that offer the security of weekly pay and the freedom of flexible hours. At Keystone Workforce Solutions, we value our employees and provide a supportive environment where you can grow your career.
As the face of our company, you will be responsible for delivering exceptional service to our clients. We pride ourselves on our competitive benefits package and commitment to work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage customer accounts and update information in our CRM system accurately.
- Resolve complaints and issues efficiently while adhering to company policies.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Process returns, exchanges, and refund requests in a timely manner.
- Identify opportunities to upsell products and services to existing clients.
- Attend daily briefings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or equivalent; previous customer service experience is a plus.
- Strong verbal and written communication skills.
- Ability to work various shifts, including evenings and weekends, to accommodate flexible schedules.
- Proficient in Microsoft Office Suite and computer navigation.
- Reliable transportation and a positive attitude.
- Ability to remain calm and professional under pressure.