Job Description
Are you looking for a rewarding career that offers the flexibility you need and the stability of a weekly paycheck? Horizon Workforce Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team in Fort Worth, TX.
We understand that work-life balance is crucial. That is why we offer flexible scheduling options and direct deposit for your convenience. Whether you are looking for a part-time role to supplement your income or a full-time career path, we provide the training and support you need to succeed.
Join us and become part of a company that values your hard work and rewards you with competitive pay and a positive work environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to resolve inquiries and issues efficiently.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Build rapport with customers, ensuring high satisfaction and retention rates.
- Collaborate with team leads to meet daily and weekly performance targets.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Assist with general office duties and inventory management as needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Reliable transportation and a positive attitude are a must.