Job Description
Welcome to G-NY Solutions, a premier staffing agency dedicated to connecting talented individuals with rewarding opportunities. We are currently seeking a motivated Customer Service Representative to join our dynamic team in New York. This is an excellent opportunity for those seeking hourly jobs with weekly pay and the flexibility to manage their schedules. We pride ourselves on a modern, high-conversion work environment that values every team member and prioritizes professional growth.
Responsibilities
- Manage high-volume inbound and outbound customer communications with a professional and empathetic demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction rates.
- Process transactions, returns, and exchanges accurately using our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with internal teams to improve service delivery and workflow efficiency.
- Document all customer interactions and update account records in real-time.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, sales, or support is a plus but not mandatory.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Reliable high-speed internet connection for remote or hybrid work options.