Job Description
Are you seeking a stable, full-time career in Charlotte, NC, with the financial peace of mind that comes with weekly pay? Charlotte Connect Solutions is currently hiring a dedicated Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional service and offering a supportive work environment where your growth is our priority.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with speed and professionalism. If you are a proactive problem-solver with a passion for helping others, we invite you to apply today.
Why Choose Us?
- Weekly Paycheck: Get paid on time, every week.
- Full-Time Schedule: 40 hours per week with consistent hours.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
Join a team that values integrity, hard work, and customer satisfaction.
Responsibilities
- Manage high-volume incoming calls, emails, and chat inquiries with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction and retention rates.
- Accurately update customer account information and resolve billing discrepancies.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Document all customer interactions and escalate complex issues to management appropriately.
- Provide clear, accurate product and service information to clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, sales, or support roles is highly preferred.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to work independently and meet tight deadlines in a fast-paced environment.
- A friendly, approachable, and professional demeanor.