Job Description
We are seeking a dedicated Customer Service Representative to join our growing team in Kansas City. If you are looking for a stable role with immediate openings and the assurance of weekly pay, this is the perfect opportunity for you.
At KC Connect Workforce, we value our employees and offer a supportive environment where you can thrive. You will be the first point of contact for our clients, ensuring exceptional service and resolving inquiries efficiently.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain accurate records.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify and escalate complex issues to the management team as necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (we offer training).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with a positive attitude.