Job Description
Are you looking for a rewarding career in Oklahoma City with a company that values your time and dedication? CityCare Support Services is currently seeking a highly motivated Customer Service Representative to join our growing team. We pride ourselves on offering a stable work environment with weekly pay, competitive benefits, and clear career advancement paths.
In this role, you will serve as the face of our brand, ensuring our clients receive the highest level of support. We are looking for individuals who are passionate about helping others and thrive in a fast-paced, dynamic setting. If you are ready to start a job that respects your schedule and compensates your hard work, apply today!
Responsibilities
- Manage High-Volume Inquiries: Handle incoming calls and emails professionally, addressing customer questions regarding products, services, and account status.
- Problem Resolution: Analyze customer issues and provide effective solutions or escalate complex matters to management when necessary.
- Data Entry & Documentation: Accurately log customer interactions, feedback, and transactions into our CRM systems to maintain up-to-date records.
- Process Inquiries: Process orders, returns, and refunds efficiently while adhering to company policies and compliance standards.
- Customer Retention: Build strong relationships with clients by providing exceptional service and identifying opportunities to upsell or cross-sell relevant services.
- Team Collaboration: Communicate effectively with team leads and support staff to ensure consistent service delivery across all channels.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or previous college coursework preferred.
- Experience: Previous experience in customer service, call centers, or retail is highly desired.
- Skills: Strong verbal communication skills with the ability to articulate complex information clearly.
- Computer Proficiency: Must be comfortable navigating computer systems, using email, and basic data entry with a high degree of accuracy.
- Work Ethic: Ability to work independently as well as part of a team; self-starter with a positive attitude.
- Availability: Must be available to work flexible hours, including weekends and holidays, to meet business needs.