Job Description
Are you looking for flexible hours with the peace of mind of a weekly pay schedule? Horizon Virtual Solutions is expanding our team in Pennsylvania and is seeking dedicated individuals to join us as Customer Service Representatives. No prior experience is required—we provide comprehensive training to help you succeed.
As a member of our team, you will have the opportunity to work from the comfort of your home or our office in Harrisburg, enjoying a work-life balance that fits your lifestyle. We pride ourselves on a supportive culture and immediate financial rewards.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Assist customers with product information, order tracking, and account troubleshooting.
- Process returns, exchanges, and refunds accurately and efficiently.
- Maintain a high level of data accuracy in our CRM database.
- Collaborate with the team to resolve complex customer issues and improve service standards.
- Adhere to all company policies, safety protocols, and quality assurance guidelines.
Qualifications
- High school diploma or equivalent (GED).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing speed of at least 35 WPM.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends, if needed.
- Must be authorized to work in the United States.