Job Description
Are you looking for a stable job in New York that offers the financial freedom of weekly paychecks? NYC Connect Support is currently seeking dedicated Customer Service Representatives to join our high-performing team. We are looking for individuals who are reliable, friendly, and eager to help our community thrive.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. We believe in investing in our employees, offering a competitive hourly rate and a transparent pay schedule that you can count on every week.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on customer satisfaction and retention.
- Resolve complex customer issues and escalations in a timely and professional manner.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document all customer interactions and feedback in our database for future reference.
- Collaborate with the sales and logistics team to ensure a seamless customer experience.
- Maintain a clean and organized workspace and adhere to all company policies.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (Microsoft Office Suite, Google Workspace).
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a proactive attitude.