Job Description
We are looking for motivated individuals to join our dynamic team in Omaha, NE. At Horizon Solutions, we pride ourselves on offering competitive hourly wages with weekly paychecks, ensuring you are rewarded for your hard work without the wait.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues efficiently, and maintaining high standards of service excellence. We offer a supportive work environment, flexible scheduling, and opportunities for advancement.
Why Choose Us?
- Weekly Pay Schedule
- No Experience Required (Training Provided)
- Competitive Hourly Rate
- Health, Dental, and Vision Benefits for Full-Time
- Modern, Clean Work Environment
If you are ready to start a stable career with a company that values your time, apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order status, and troubleshooting.
- Process returns, exchanges, and refunds accurately while adhering to company policies.
- Maintain a high level of customer satisfaction and resolve complaints to the best of your ability.
- Document customer interactions and account information in the CRM system.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Adhere to all company safety and quality assurance protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus, but not mandatory.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Basic computer proficiency and ability to learn internal software quickly.
- Reliable transportation and willingness to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.