Job Description
Are you a people-person looking for a rewarding career with a company that values your time? Horizon Customer Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Philadelphia, PA. We pride ourselves on our commitment to employee satisfaction, offering a reliable weekly pay structure and a supportive work environment where your growth is our priority.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues efficiently and professionally to ensure high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with the sales and support teams to identify opportunities for cross-selling and service improvement.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Maintain a professional and positive demeanor during all customer interactions.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Proficient in using computers and navigating various software applications.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available for flexible scheduling, including weekends and holidays as needed.