Job Description
Are you looking for financial stability with the peace of mind of a weekly paycheck?
Patriot Logistics is currently seeking dedicated and driven Customer Service Representatives to join our growing team in Pennsylvania. We pride ourselves on our commitment to our employees' well-being, offering competitive pay and a supportive work environment.
As a key member of our team, you will be the face of our brand, ensuring our clients receive top-tier service. We are looking for individuals who are ready to start immediately and grow with us.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy, patience, and efficiency.
- Maintain accurate and up-to-date customer records in our CRM database.
- Process orders, returns, and exchanges accurately.
- Collaborate with team leads to identify process improvements.
- Provide product information and guidance to customers.
- Ensure all customer interactions meet our quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and data entry skills.
- Reliable transportation and punctuality.