Job Description
Are you seeking a stable, full-time position with a company that prioritizes your financial well-being through weekly pay? Apex Workforce Solutions is currently looking for a dedicated Customer Service Representative to join our dynamic team in Raleigh, NC. We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment where your contributions matter.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We value integrity, communication, and a proactive attitude. If you are ready to advance your career in a role that pays you on time, every time, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with a focus on accuracy and speed.
- Resolve customer complaints, issues, and questions regarding products and services in a professional manner.
- Document all customer interactions and account transactions accurately in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify and escalate complex issues to management for timely resolution.
- Provide product training and support to new team members as needed.
Qualifications
- High school diploma or GED required.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (experience with Salesforce or Zendesk is a plus).
- Ability to work in a fast-paced environment and meet daily performance targets.
- Must be available to work a full-time schedule, including some weekends or holidays if required.