Job Description
Are you looking for a job that values your time?
Join the dynamic team at Pacific Coast Solutions as a Customer Service Representative. We understand that financial stability is key, which is why we proudly offer Weekly Pay to all our full-time and part-time employees. Say goodbye to waiting two weeks for your paycheck and start earning today.
Based in the heart of San Jose, CA, we are seeking a dedicated professional to join our fast-paced environment. If you thrive in a collaborative setting and want a position that respects your schedule, apply today.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer account information in our CRM system.
- Resolve complex customer complaints while maintaining a professional demeanor.
- Provide detailed product and service information to ensure customer satisfaction.
- Collaborate with the sales and logistics teams to ensure smooth operations.
- Document all customer interactions and feedback for internal reporting.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Ability to multi-task in a fast-paced, high-volume environment.
- Proficiency with Microsoft Office Suite and computer navigation.
- Reliable transportation is a plus.
- Ability to work a flexible schedule, including weekends if required.