Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Tampa, Florida. At Horizon Support Solutions, we pride ourselves on delivering exceptional service and offer a weekly pay structure to ensure our team members are rewarded for their hard work immediately.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience. If you are seeking a professional environment with growth opportunities and reliable weekly income, we want to hear from you.
Why Join Us?
- Weekly paychecks (no waiting for bi-weekly cycles).
- Competitive hourly rates based on experience.
- Comprehensive health benefits package.
- Flexible scheduling options.
- Modern, collaborative work environment in the heart of Tampa.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and efficiency.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain detailed logs of all interactions.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities for process improvement and suggest solutions to management.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associates degree preferred).
- Previous experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and MS Office Suite (Excel, Outlook).
- Ability to multitask in a fast-paced, high-volume environment.
- Valid Driver’s License and reliable transportation (required for occasional in-store duties).
- Must be available to work a flexible schedule including evenings and weekends.