Job Description
Are you looking for a job that respects your time and pays you on time?
Apex Support Solutions is currently seeking a dedicated and empathetic Customer Service Representative to join our high-energy team in Atlanta, Georgia. We specialize in providing top-tier technical support for enterprise clients, and we are looking for individuals who thrive in fast-paced, modern environments.
Why Join Our Team?
* Weekly Pay: Enjoy the peace of mind that comes with getting paid every Friday directly to your bank account.
* Weekend Shifts: We offer flexible weekend schedules for those looking for non-traditional work hours.
* Modern Tech Stack: Work with the latest CRM and ticketing systems (Salesforce, Zendesk).
* Professional Development: Clear pathways for advancement from Support Specialist to Team Lead.
* Comprehensive Benefits: Health, dental, and vision insurance for full-time employees.
If you are ready to start a career with stability and growth, we want to hear from you.
Apex Support Solutions is currently seeking a dedicated and empathetic Customer Service Representative to join our high-energy team in Atlanta, Georgia. We specialize in providing top-tier technical support for enterprise clients, and we are looking for individuals who thrive in fast-paced, modern environments.
Why Join Our Team?
* Weekly Pay: Enjoy the peace of mind that comes with getting paid every Friday directly to your bank account.
* Weekend Shifts: We offer flexible weekend schedules for those looking for non-traditional work hours.
* Modern Tech Stack: Work with the latest CRM and ticketing systems (Salesforce, Zendesk).
* Professional Development: Clear pathways for advancement from Support Specialist to Team Lead.
* Comprehensive Benefits: Health, dental, and vision insurance for full-time employees.
If you are ready to start a career with stability and growth, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical issues and billing inquiries with patience, professionalism, and efficiency.
- Document all customer interactions, issues, and resolutions in the internal CRM system accurately.
- Collaborate with the technical backend team to escalate critical issues and ensure timely resolutions.
- Maintain a deep knowledge base of our products and services to provide accurate information to clients.
- Identify opportunities to upsell or cross-sell products based on customer needs and account history.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED required; Associate degree or higher preferred.
- Previous customer service experience in a tech, logistics, or retail environment is highly desirable.
- Strong verbal and written communication skills with a focus on clarity, empathy, and tone.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software (experience with Salesforce is a plus).
- Ability to work weekends and holidays as part of the shift rotation.
- Problem-solving mindset with the ability to remain calm and professional under pressure.