Job Description
Join Portland Community Solutions and become the heart of our vibrant city! We're seeking enthusiastic Customer Service Specialists to deliver exceptional experiences to Portland residents. This is your opportunity to make a direct impact while enjoying flexible scheduling and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records in our CRM system
- Collaborate with team members to resolve complex service issues efficiently
- Support community outreach initiatives and local event coordination
- Continuously improve service delivery through feedback analysis
- Maintain a clean, organized, and welcoming workspace
- Assist with inventory management and supply chain coordination
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 6 months customer service or retail experience
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to community values
- Reliable transportation for occasional off-site duties