Job Description
Join Urban Solutions Inc., a leading customer experience innovator, and become part of our dynamic team in Minneapolis! We're seeking a passionate Customer Service Specialist to deliver exceptional support while enjoying the freedom of flexible scheduling. This full-time hourly role combines competitive pay with work-life balance, allowing you to thrive professionally without compromising personal commitments.
At Urban Solutions, we invest in our people through comprehensive training, career growth opportunities, and a supportive culture. Enjoy state-of-the-art facilities, performance-based bonuses, and a collaborative environment where your contributions are valued. Apply today and transform your career with flexibility and purpose!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM tools and knowledge base resources
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed records of interactions in Salesforce with 99% accuracy
- Contribute to process improvements through weekly team feedback sessions
- Support marketing campaigns by upselling relevant services during interactions
- Mentor new hires on customer service protocols and best practices
Qualifications
- 2+ years of customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional problem-solving skills with proven conflict resolution abilities
- Ability to work independently while maintaining team collaboration standards
- Flexible availability including evenings and weekends as needed
- High school diploma or equivalent; associate's degree preferred
- Strong typing skills (45+ WPM) and multitasking capabilities
- Positive attitude and resilience in high-pressure situations