Job Description
Join Denver's fastest-growing customer service team! We're seeking energetic and empathetic individuals to deliver exceptional support experiences. This hourly role offers flexible scheduling and immediate start dates. Enjoy competitive pay, comprehensive training, and a dynamic team environment in the heart of downtown Denver. Perfect for students, career-changers, and experienced service professionals alike. Apply today and start making a difference tomorrow!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in CRM system with 100% compliance
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in high-volume environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced setting with minimal supervision
- Available to work evenings/weekends based on business needs
- Must pass background check and drug screening