Job Description
Join Coastal Connect Solutions as a Customer Service Specialist and become the voice of excellence for our clients! We're seeking energetic, tech-savvy individuals to deliver exceptional support experiences in a fast-paced, collaborative environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Virginia Beach's most dynamic workplaces.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve inquiries, troubleshoot technical issues, and process transactions efficiently
- Maintain detailed records in CRM systems while adhering to SLA standards
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with empathy and patience
- Reliable transportation for on-site shifts (if applicable)