Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Solutions Group is looking for a motivated Customer Service Specialist to join our team in the heart of Milwaukee. We pride ourselves on delivering exceptional service and offer a dynamic work environment where your contributions matter.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00/hour based on experience.
- Flexible Scheduling: We understand work-life balance and offer varied shift options.
- Professional Growth: Opportunities for training and career advancement within the organization.
We are seeking an individual who thrives in a fast-paced setting and can maintain a professional demeanor under pressure.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve complex customer issues and escalations by investigating problems, identifying solutions, and following up to ensure closure.
- Accurately document all customer interactions, feedback, and transactions in our CRM database.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience and accurate product knowledge transfer.
- Proactively identify trends in customer feedback to suggest process improvements.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED equivalent required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, support, or a related field.
- Strong verbal and written communication skills with the ability to articulate complex information clearly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Must be reliable, punctual, and able to pass a background check and drug screen.