Job Description
Join Austin Tech Solutions as a Customer Service Specialist and become the voice of innovation in Austin's thriving tech scene! We're seeking energetic individuals to deliver exceptional support while enjoying flexible scheduling and competitive hourly pay. This is your chance to build meaningful customer relationships in a dynamic, growth-oriented environment.
Why Austin Tech Solutions?
- Flexible hourly shifts (morning/afternoon/weekend options)
- Comprehensive paid training
- Opportunities for skill advancement
- Modern downtown Austin workspace
- Employee tech discounts
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain detailed knowledge of product/service offerings
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify process improvement opportunities
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize effectively
- Strong problem-solving aptitude
- Comfortable working with diverse technology platforms
- Available to work evenings/weekends as needed