Job Description
Join a Growing Team in Austin, TX (with Ohio Options)!
Are you searching for a dynamic career that offers both hourly flexibility and full-time stability? Apex Digital Solutions is currently hiring a dedicated Customer Support & Data Specialist. We are looking for individuals based in Austin, Texas, and open to candidates in the Ohio region who are ready to take their professional skills to the next level. We offer competitive hourly rates, a comprehensive benefits package for full-time roles, and a supportive work environment.
Why Choose Us?
- Competitive hourly pay ($20.00 - $28.00/hr).
- Opportunities for full-time conversion and career growth.
- Flexible scheduling to accommodate work-life balance.
- Remote and hybrid work options available.
Don't miss this chance to advance your career in customer service and data management. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Input, verify, and maintain accurate customer data in our CRM and database systems.
- Resolve complex customer issues and escalate tickets when necessary to ensure 100% satisfaction.
- Collaborate with the sales and operations teams to streamline workflows and improve service delivery.
- Perform regular data audits to ensure data integrity and compliance with company standards.
- Document all customer interactions and transactions thoroughly.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, data entry, or administrative support.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong typing speed (minimum 45 WPM) and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.