Job Description
Are you seeking a flexible hourly job in Austin, Texas that offers growth opportunities? TechSolutions Pro is currently seeking driven, entry-level candidates to join our dynamic support team.
As a Customer Support Specialist, you will be the voice of our brand, assisting clients with inquiries and ensuring they have a seamless experience with our services. We value flexible hours and provide a supportive environment for individuals looking to launch their career in customer service.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling to fit your lifestyle
- Comprehensive training for entry-level roles
- Opportunity for career advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot basic technical issues and provide clear solutions.
- Document all interactions accurately in our CRM system.
- Collaborate with the team to improve customer satisfaction scores.
- Identify opportunities to upsell products or services.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary; full training provided.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection (if remote/hybrid).