Job Description
Are you a problem-solver looking for a rewarding career in Orlando, Florida? Horizon Digital Services is seeking a dedicated Customer Support Representative to join our high-performing team. We pride ourselves on weekly pay and a supportive work environment.
As a key member of our support team, you will be the face of our company, ensuring our clients receive exceptional service. If you thrive in a fast-paced setting and value financial stability, this is the opportunity for you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints to ensure high satisfaction rates.
- Document all interactions and customer feedback accurately in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide product training and information to new and existing customers.
- Assist in maintaining up-to-date knowledge of company policies and products.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to work independently and manage time effectively.
- Must be authorized to work in the United States.