Job Description
Are you a dedicated professional seeking flexible hourly work in the heart of Texas? San Antonio Tech Solutions is looking for a Customer Support Specialist to join our growing team. We pride ourselves on providing top-tier service while offering our employees the freedom to manage their schedules around their lives.
This role is perfect for individuals looking for hourly positions that offer autonomy and professional growth. If you are passionate about solving problems and helping others, we want to hear from you.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Troubleshoot technical issues and provide step-by-step guidance to clients to ensure product satisfaction.
- Document all customer interactions and account updates accurately in our CRM database.
- Collaborate with the product development team to provide feedback on common user challenges.
- Identify upsell opportunities and suggest relevant products to enhance the customer experience.
- Maintain a deep understanding of company policies and product specifications.
- Ensure compliance with all company service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is a plus.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a flexible environment.
- Problem-solving mindset with a patient and empathetic approach to customer needs.