Job Description
Are you looking for a rewarding career in the heart of San Diego? We are seeking enthusiastic individuals to join our dynamic team as Entry-Level Customer Service Representatives.
At Pacific Coast Support Solutions, we believe in nurturing talent. Whether you are starting your first job or looking to switch careers, we provide comprehensive training and a supportive environment to help you succeed without requiring prior experience.
Why Join Us?
- Competitive hourly pay starting at $18.00/hr
- Health, Dental, and Vision insurance options
- Flexible scheduling and paid time off
- Clear path for career advancement and management training
We are looking for people who are reliable, friendly, and eager to learn. Come grow your future with us today!
Responsibilities
- Receive and resolve customer inquiries via phone, email, and chat in a professional and timely manner.
- Document customer interactions and feedback accurately in our CRM system.
- Assist in troubleshooting product issues and providing accurate information.
- Collaborate with team members to improve service standards.
- Uphold company policies and procedures at all times.
- Identify opportunities to cross-sell products or services when appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment.
- A positive attitude and a genuine desire to help others.
- Reliable transportation (optional but preferred).