Job Description
Apex Support Systems is revolutionizing the customer experience in the heart of Los Angeles. We are seeking a dedicated and detail-oriented Customer Support Specialist to join our high-performing full-time team. If you thrive in a dynamic environment and have a genuine passion for helping others succeed, this is the opportunity for you.
We provide a competitive hourly wage, comprehensive benefits package, and a modern workspace designed for productivity and collaboration.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Diagnose and resolve technical issues and product-related questions with efficiency and empathy.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Collaborate with product and engineering teams to escalate complex issues and suggest product improvements.
- Maintain a high level of customer satisfaction and retention through proactive support.
- Identify trends in customer feedback to help refine our service protocols.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of professional experience in customer service or technical support.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to troubleshoot basic technical problems and navigate computer systems quickly.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Must be authorized to work in the United States.