Job Description
We are seeking a dynamic and empathetic Customer Support Specialist to join our rapidly growing team in Austin, TX. In this role, you will be the first point of contact for our clients, providing top-tier service and ensuring their technical needs are met with precision. We value flexibility and offer a supportive environment where your skills can shine.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr)
- Flexible work schedules to accommodate work-life balance.
- Comprehensive training and professional development opportunities.
- Modern, collaborative office environment in the heart of Austin.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Diagnose and troubleshoot technical issues related to our software products and services.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback on common user pain points.
- Maintain a deep knowledge base of product features and updates to provide accurate information.
- Upsell or cross-sell relevant service upgrades to existing clients.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer support or a related field.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic technical aptitude and the ability to learn new software quickly.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a flexible schedule.