Job Description
Are you a passionate problem-solver looking to join a dynamic team in the heart of Austin? Austin Tech Solutions is currently seeking a highly motivated Customer Support Specialist to join our hourly workforce. We pride ourselves on delivering top-tier service and offer a competitive hourly rate along with a comprehensive benefits package.
As a Support Specialist, you will be the voice of our brand, ensuring our clients receive the technical assistance they need to succeed. We are looking for individuals who are tech-savvy, empathetic, and ready to make an impact immediately.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to a diverse client base.
- Diagnose, troubleshoot, and resolve customer inquiries and technical issues efficiently.
- Document all customer interactions and solutions in our CRM database accurately.
- Collaborate with the development team to escalate complex bugs and feature requests.
- Maintain a high level of product knowledge to provide accurate guidance.
- Handle inbound and outbound calls with a focus on customer satisfaction and retention.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Austin, TX residency is preferred.