Job Description
Are you looking for a rewarding career with immediate start dates in the vibrant city of San Diego? San Diego Tech Solutions is expanding our support team and is looking for motivated professionals to join us for hourly shift work.
We offer a competitive pay rate, flexible scheduling, and a collaborative environment where your contributions matter. Whether you are an experienced support agent or a motivated entry-level candidate, we provide the training you need to succeed.
Why Join Us?
- Immediate Onboarding: Start earning from day one.
- Flexible Shifts: Day, evening, and night shifts available to suit your schedule.
- Career Growth: Clear pathways to advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Escalate complex issues to senior technical staff when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work various shifts, including weekends and holidays.
- Basic computer proficiency and typing speed.